About Us

Welcome to the official UK Billy Elliot the Musical online store which is operated by Encore Merchandise International Ltd, a subsidiary of AKA Promotions Ltd.

We hope that you like our store and have a great time browsing.

If you require any store support, please email us at UKOrders@encore-merchandising.com and we would be very happy to help you.

Shipping information

For all orders to be delivered within the United Kingdom, we send using Royal Mail first class service.  All orders should be received within two working days of postage.

For all orders to be delivered internationally, we send using Royal Mail's airmail service.  This should take no more than four working days for all European countries and no more than ten working days for all other countries.

Please note that at the present time, unfortunately we are only able to ship to the following countries:

Australia

Canada

Europe (Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland and Ukraine)

Japan

New Zealand

Singapore

United States

United Kingdom

Please contact us at UKOrders@encore-merchandising.com if you need any further shipping information.

 

Privacy Policy

The Billy Elliot the Musical online store is committed to protecting your privacy. We do not collect any personal information about you other than that which you voluntarily provide.

We collect information from you when you register on our site and when you make a purchase from us. We use this information to process your order and to contact you if there are any queries in relation to the order. We may need to share your information with third parties, e.g. delivery companies, in relation to your order. Otherwise your information will not be shared with any third parties unless required by law.

Our online payments handler is Paypal - you will be transferred to their secure server to make your payment and their shoppers FAQs can be read on their website.

A cookie is a small piece of information that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. We use cookies to handle the shopping cart facility on the website - cookies served by us do not gather any demographic information about our users.

Our Web site may provide links to third party sites (Manufacturers websites for example). Please be aware that we are not responsible for the privacy practices of other sites. We encourage visitors to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Returns Policy

14 Day No Question Money Back Guarantee 

You can return an item within fourteen days of receipt (28 days from postage) if; you don't like an item after you have received it, it doesn't fit, or any other reason.

That's it. No questions, no forms to fill out, no obtaining 'Return Authorisation Codes'.

All we ask is that you contact us as soon as you can after receipt and that you return the item as you received it - i.e. in saleable condition, unused, unaltered, and with all the original manufacturer's packaging, labels, documentation etc. The only exception to this general rule is the return of earrings if stocked; these must be returned unopened for hygiene reasons

Please note that you are responsible for the return postage and for the item itself until received by us. It is strongly recommend that you obtain a free “Proof of Posting” from the Post Office or use the Recorded Delivery/Special Delivery system.

Faulty/Damaged/Incorrect Items

If the item is received damaged or faulty (or develops a fault within 30 days of receipt) please get in touch as soon as possible and we will exchange it or issue a full refund.

Please note that this guarantee exclude; cosmetic damage, accidental damage and damage caused by misuse or neglect.

Your statutory rights are not affected in any way by these policies.

Billy Elliot the Musical online store
Encore Merchandise International Ltd
115 Shaftesbury Avenue
Cambridge Circus
London
WC2H 8AF

Telephone +44 (0)207 836 4747
Head Office Contact: Andy Smith
Co Reg #4935104 (registered in England & Wales)
VAT #933078619


Encore Merchandise International Ltd is a subsidiary of AKA Promotions Ltd